A phone call or email is often the very first interaction between a potential client and your venue.
Are the right questions being asked? Is your team friendly, knowledgeable and proactive? Is the proposal complete, accurate and persuasive? Is the enquiry followed up effectively?
As part of the YOIN programme, every certified venue receives a Mystery call assessment every other year, alternating with the on-site audit.
The assessment results are added to your personal YOIN dashboard, allowing you to benchmark your performance over time.
Would you like additional Mystery call assessments? As a certified YOIN venue, you can book extra assessments for the exclusive member rate of €75 using the YOIN assessment scenario.
For more information, please contact info@yoinexcellentmeetingplaces.com.